NORWEGIAN GETAWAY DECK 10 DRIVER

I was frustrated and disappointed with guest service responses. I explained that the excursion desk didn’t give me one of those, I was told I had to complain to the excursion desk. When I asked where since it wasn’t noted on NCL’s website under the excursions, I was given a brochure noting this. When I tried to complain to guest services about the excursion and the shuttle, there was a rude comment saying “it’s written all over the place that you had to purchase lounge chairs”. We were left to our own devices and had to get ourselves to and from the ship. We were under the impression we would be able to get to town after. There was again, no mention of what to do after the excursion. We sat in his vehicle for approximately 20 mins only to be told ,”No, I’m not taking you”.

NORWEGIAN GETAWAY DECK 10 DRIVER

We asked the driver if he was the shuttle for Norwegian cruise and we wanted to go to town. When we got back to port there was a shuttle in the area for the shuttles. We boarded the bus at the end of the excursion. We had 2 elderly ladies in our group and we’re basically forced to purchase the lawn chairs and umbrella for them. There was no mention of this at ticket purchase from your excursion desk. We arrived to a beautiful beach only to be told if we wanted 2 lounge chairs with an umbrella, it would cost $70 Euro. No explanation of where we were, what towns we were driving through or where we were headed. The “guide” didn’t speak to our group except to receive our tickets. Our group figured we could do our 4h excursion and then head to town. The morning of arrival in Mykonos, there were announcements regarding tenders and shuttles to town.

I went to the ship’s excursion desk and purchased our tickets the night before the excursion. The most economical one for our party of varying incomes was your Mykonos beach excursion. Our party of 11 wanted to do one excursion together. I had to go to guest services only to be told everything looked fine and that my credit card was attached to their room. 2 days into the cruise, my kids received a notice to their room saying there was an issue with their onboard account.

Again, no mention of this when we first enquired about drink packages months before. This was the moment we were informed about the Greece “law” of no drinking until 6 nautical miles from port or purchase the unlimited drink packages. We sat by the pool and tried to order a drink. We boarded the ship and were told the cabins weren’t ready yet. I ended up having to put 6 people on my credit card because of all of this. We were told one credit card for each room. There were 3 people in one room which created an issue for on board accounts as well. When we arrived on the day of the cruise, my niece was told $300 US would not be enough to secure an account in the cruise - yet on the website, it clearly states the recommendation of $300 for a 7 day cruise. We all thought we had to create an account to enter our information, yet we couldn’t get passed a certain point for check in without going in a different way. When we tried to check in for the cruise, the website wasn’t cooperating and some of our party either couldn’t enter our credit card information, couldn’t upload our photos or just crashed all together. No mention at that time about the Greece “law” that there was no drinking in any Greek port unless you had the unlimited drink package. Months before the trip we asked about the unlimited drink package for only one person in 2 rooms and were told both people in each cabin would have to purchase. From the onset of planning this cruise, we experienced a lack of customer service with this company. My mother generously paid for 11 of us to go on this “Bucket list” cruise. I wanted to voice my concerns regarding our cruise to Greece July 23,2023.

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Norwegian getaway deck 10